The support need
Property teams receive questions about access, facilities and rules. An assistant could help with routine enquiries if it has current property information and can recognise subjects that need the team’s attention.
Prepare reference information
We would start with common questions and approved answers. Information would be associated with the relevant property to avoid mixing instructions. The team would decide who maintains it and how changes are communicated.
Combine assistance with personal support
The workflow could provide an answer and let the guest request help. An incident, an exception to the rules or a question with insufficient information would be passed to the team with the context needed to continue.
Check the support workflow
Tests would cover different properties, ambiguous questions and requests outside the available answers. We would check that information matches the right property and that the team can find outstanding enquiries.
Channels and ongoing operation
The enquiry channel would be selected after reviewing accounts, permissions and provider terms. The proposal would define conversation handling, content updates and support alongside development.
Discuss a similar need
If your business needs a similar tool, we can review the process, existing applications and deliverables worth developing.
Book a video call